Location: Bristol area (it is anticipated that this will be a home based role after the initial induction, but the applicant will need to be local to Mud & Bloom).
Salary: £10 per hour
Hours: 10 hours per week (this will increase on occasion)
Mud & Bloom is a monthly subscription box for 3-8 year old’s delivering seasonal nature crafts and gardening activities. Each box includes everything needed for four craft and planting activities - aimed at getting children more engaged and connected with nature.
We try and ensure our products are environmentally friendly where possible, using organic seeds and compost pellets and natural craft materials, all our packaging is recyclable.
As Mud & Bloom grows we are seeking a conscientious, customer-focussed administrator to deal with subscription enquiries and to help new subscribers and their children connect fully with Mud & Bloom quickly as they subscribe. You will need to be highly personable, both on the phone and in writing, computer literate and conscientious about providing a good service to our subscribers. It is also important that you share the aims and values of Mud & Bloom.
This is a part time role which is flexible enough to be fitted around work, parenting responsibilities or study but which, because it is customer facing, nonetheless requires a commitment to working a regular hour each day (Monday-Friday excluding bank holidays, with holidays agreed in advance).
Answering email enquiries from new, existing and potential subscribers
Answering standard enquiries promptly and referring more complex ones quickly as necessary.
Entering changes to subscribers’ details on the database as necessary.
Three times a week
Address, seal and post boxes to new subscribers on Mondays, Wednesdays and Fridays, filling in gift tags and visiting a post office to weigh items if necessary.
Confirming dispatch of boxes to subscribers via database as necessary.
Ensuring an adequate stock of current and previous months’ boxes is maintained.
On an ad hoc basis
Assisting with the procurement of materials for the boxes
Inputting invoices into the online accounting system
Assisting with marketing work
Assisting with any other tasks as may be reasonably requested
Customer service knowledge and skills
Experience in a customer-facing role
Excellent verbal communication skills and written English
Demonstrable ability to learn new IT packages and databases
Commitment to the aims and values of Mud and Bloom
Experience with databases and mail merge
Knowledge and interest in gardening
Experience in early years education
Experience of using social media for marketing
Access to your own computer and phone
Good internet connection
Easy access to a local post office
Please send an email to email@example.com detailing why you’re interested in the role and how you meet the person specification along with your CV.
If you have any questions or would like more information please feel free to contact us on the above email.
Applications need to be submitted by Thursday 29th November.